We request all our valued customers to please choose/select items carefully, check Descriptions, Price, Quantity, language of the book, etc. before placing your orders/checkout to avoid problems.
Islami Kitab Ghar guarantees that we will send the Books & other products that are new and are in good condition. All the Books ordered through our onlinestore are indivisually checked & shrink wraped to assure its condition & quality. We take care to carefully pack your order to ensure timely and safe delivery.
Islami Kitab Ghar supply Books published by Islami Kitab Ghar and different publishers as they are published. If you found any damages in the book i.e. torn pages, missing text, binding error (wrong volume binding) etc. you must notify within 3 working days of receiving, we will send a replacement. If that Item is not available in stock then Islami Kitab Ghar will issue full refund to the customer.
If you have received Book (s) in very bad condition / bent corners due to long distance involved, please report within 3 days. We will either replace it or refund the item cost, minus shipping. You must return the book first in order to get a refund or replacement.
If for any reason we receive the order (parcel) back, then we can only send the order again if the customer requests and pay the shipping charges for re-sending OR we can refund the amount of products ordered only. This happen rerely due to any reasons like Moved, attempted-not known, undelivered, unclaimed, insufficient address etc.) Please note that the shipping cost would not be credited/refunded in any case.
Islami Kitab Ghar reserves the right to inspect and verify that item(s) are broken/defective prior to issuing a refund.
If you are returning any broken/defective product(s) please make sure that should be packed securely and addressed to :
Islami Kitab Ghar
2861, Kucha Chellan, Darya Ganj
New Delhi-110 002
Ph: +91-011-9210029474, 9873400587
Email : email@example.com
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In case you experience any problem in accessing our website or for any Sales, Support and Service Questions or issues. you can contact us using our HelpDesk system, which helps you to keep track of enquiries and will enable us to provide you with a quicker response. Please login and use the HelpDesk to open a new support ticket, link to our HelpDesk is also provided at the bottom of this website or at the top right if you are logged in.