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Frequently Asked Questions

1. I am from USA/Europe, can I buy books from www.islamikitabghar.com?
Yes, you can buy books from USA, Europe or from any other part of the world. Just search the book you are looking for and follow the instructions you get on the SEARCH RESULTS. On placing your order we will get in touch with you within next 24 to 48 hours. We will not ship books whose selling rights are restricted.

2. What are the shipping cost?
The shipping cost is under $10/- per book/copy/volume to all places. The books are sent through Regd. Book Post, through Indai Post. It takes about 12-20 working days for books to reach there. We can reduce the shipping cost on bulk orders. Please contact us if you are ordering in bulk at support@islamikitabghar.com. Also note that shipping cost can change depending upon currency exchange rates.

3. How do I make payment?
You can make payment through credit card/personal cheques. Once you select the books to purchase from us and complete your order, you are guided to our secure servers (128 bit encrypted) for making payment through credit card.

4. What Credit Cards are accepted by islamikitabghar.com?
We accept visa and master cards. We also accept payments through paypal.com. In your billing statement the merchant name appears as Islami Kitab Ghar.

5. How many books are there in your database?
We have a very vast database of books published in India. We are distributing books published by over 1000 publishers. Our offline database is over 100,000 titles while the working database available at www.islamikitabghar.com is over 70,000 titles.

6. I am looking for a book, which is not listed in your database.
Please let us know by e-mail the name of the book and publisher, if possible, we will try to arrange one for you.

7. How do you send books?
Books to USA and Europe or any other country including countries of South Asia are sent by Regd. Air Mail, Book Post through postal department of Government of India.

8. What is the delivery period?
Generally, books are shipped within 24-72 hours of confirmation of your order. It takes about 12-30 days to reach books in USA and within 12-20 days in most European countries from the date of delivery.

9. Is there faster method of shipping books?
Yes, books can be shipped by SPEED POST, which takes about 5-10 days of delivery to USA and most European countries. We also have some special arrangement with very reputed courier companies also. The faster service is available for some coutries only. The shipping charges for faster start from $37/-. In case you find $0/- as shipping charges, that means the faster service is not available to your country. In that case please use the other option of delivery, i.e. Registered Book Post.

10. What is your return policy?
We supply books published by different publishers as they are published. Therefore, our return policy is limited only if you receive books in very bad condition due to long distance involved. In such cases, we will either send another copy of the book, if available, or issue a refund to the customer the amount charged minus shipping cost.

11. Can I make payment by cheque?
You can make payment by cheque / demand draft or money order in advance payable in favour of "Islami Kitab Ghar".

12. What is your Mail Address

You may contact us at

Islami Kitab Ghar
2861, Kucha Chellan, Darya Ganj
New Delhi-110 002
INDIA

Ph: +91-011-9210029474, 9873400587

Email : islamikitabghar@hotmail.com

If you have any further queries please contact us at support@islamikitabghar.com

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